Privacy Policy

This Privacy Policy does not require any physical, electronic or digital signature.

This Privacy Policy is a legally binding document between you, the user of this website and The Lighthouse under the proprietorship of Rahul Dhankani, located at 164/9/1 Prince Anwar Shah Road Kolkata 700045. The terms of this Privacy Policy will be effective by use of the website and will govern the relationship between you and The Lighthouse for your use of this website, https://cafe.lighthousecalcutta.com/ and all the pages contained within it.

This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully. By using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website. 

USER INFORMATION 

To avail services or make purchases users are required to provide information. The Information as supplied by the users enables us to fulfil purchase orders, improve our sites and provide you the most user-friendly experience.

All required information is service dependent and we may use the above said user information to maintain, protect, and improve our services and for developing new services.

Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and know the geographic locations from where our visitors come. 

LINKS TO THE OTHER SITES
Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.

INFORMATION SHARING
We will never share or sell the personal information you provide to any third party without obtaining the prior consent of the user, except when it is requested or required by law or by any court or governmental agency or authority to disclose.

INFORMATION SECURITY
We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal data.

All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

The internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be. 

Grievance Redressal
Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be emailed to info@lighthousecalcutta.com or posted to The Lighthouse, 164/9/1 Prince Anwar Shah Road, Kolkata 70045, West Bengal, India.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Members of our team have access to the information you provide us. Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you. Your shipping address and phone number will be provided to our shipping partner in order to facilitate delivery of your order.

Payments

We accept payments through PayPal and Instamojo. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy  and Instamojo Privacy Policy. for more details.

The Lighthouse Cafe is owned by The Lighthouse Calcutta under the proprietorship of Rahul Dhankani. Our business is located at 164/9/1 Prince Anwar Shah Road, Lake Gardens, Kolkata 700045. West Bengal, India.