Returns and Cancellations

Cancellation Policy

Cancellations on orders will be considered if the request is made within 24 hours of placing an order.

Returns and Refund Policy

If you are unsatisfied with any purchase you have made from our website, contact us within 48 hours of receiving your order and provide the following information:

  1. Your name and Date of purchase
  2. The items you would like to return for a refund
  3. The reason for the return and proof of damage if applicable.

Please note that product will need to be returned to us in the condition it was received.
Return address: The Lighthouse Cafe | 164/9/1 Prince Anwar Shah Road, Kolkata 700045, West Bengal, India.
Refunds for coffee cards and any subscription or pre-purchase offers will be prorated based on the unused portion of the card or subscription.
Refunds will be made to the mode of payment that was used for the purchase. In case of COD purchases a store-credit will be issued.
Refunds are initiated within 5 days of a refund approval and may take a further 5-7 days to reflect in your bank account.

The use of this website is governed by the terms and conditions outlined here